Privacy Policy

Effective Date: 10/03/2023

Company Name: Haramayo Ltd (trading as "Knowlio")
Company Number: 12410039
Jurisdiction: United Kingdom

1. Introduction

This Privacy Policy explains how Haramayo Ltd, trading as Knowlio ("we", "our", "us"), collects, uses, and protects personal information when you use our SaaS platform ("Knowlio").

We are committed to safeguarding the privacy of our users and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Knowlio is a SaaS application owned and operated by:

Haramayo Ltd
Company No: 12410039
Registered in England and Wales
Registered Office: Junction, 5 Gastineau Yard, Loughborough SW9 7FA, London, United Kingdom
Email: abdi@knowlio.co

3. Data We Collect

We collect and process the following categories of data:

a. Data from You (Business Users)

  • Full name
  • Email address
  • Company name
  • Billing details and payment method (via third-party provider)
  • Account credentials (encrypted)

b. Data You Provide About Your Customers

  • Customer names
  • Email addresses
  • Any other customer-related data you input into the system

This makes us the data controller of your data, and the data processor of the customer data you upload. You remain the data controller of your customer data.

4. How We Use Your Data

We use your data to:

  • Provide and maintain access to the Knowlio platform
  • Manage user accounts and provide customer support
  • Communicate with you about system updates or support issues
  • Comply with legal, tax, and contractual obligations
  • Improve system performance, security, and analytics

We will not use or access your customer data unless explicitly necessary for support, maintenance, or if required by law.

5. Legal Basis for Processing (UK GDPR)

We process data based on the following lawful bases:

  • Contract – to deliver services you've signed up for
  • Legitimate Interests – for security, performance monitoring, and customer support
  • Consent – for email marketing or optional features (only if opted in)
  • Legal Obligation – when processing is required by UK law

6. Sharing Your Data

We do not sell your data.

We may share your data with:

  • Hosting and infrastructure partners (UK/EU-based or with UK GDPR safeguards)
  • Payment processing providers (PCI-DSS compliant)
  • Legal authorities or regulators when required by law
  • Successors in the event of a merger, acquisition, or company restructuring

7. International Transfers

Where we transfer data outside the UK (e.g., to data processors in the EU or US), we ensure it is protected through:

  • Adequacy regulations (e.g., EU/UK adequacy decisions), or
  • Standard Contractual Clauses (SCCs) approved by the ICO

8. How Long We Keep Your Data

We retain data only as long as necessary to:

  • Deliver services
  • Fulfil legal obligations
  • Resolve disputes
  • Enforce agreements

You can request deletion of your account or specific data at any time, subject to legal requirements.

9. Your Rights Under UK GDPR

You have the following rights:

  • Access – Know what data we hold about you
  • Rectification – Request corrections to your data
  • Erasure ("Right to be Forgotten") – Request deletion of your data
  • Restriction – Limit how we use your data
  • Data Portability – Request a copy of your data
  • Object – Challenge how we process your data
  • Withdraw Consent – For any processing based on consent

To exercise your rights, contact us at [Insert contact email].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • www.ico.org.uk
  • casework@ico.org.uk

10. Data Security

We follow best practices to ensure data security, including:

  • Encryption in transit and at rest
  • Secure access controls and user authentication
  • Regular vulnerability assessments

While we do our best to protect data, no internet transmission is 100% secure. We encourage users to use strong passwords and report suspicious activity.

11. Cookies and Analytics

We use cookies to:

  • Maintain session data
  • Improve site performance
  • Analyse user behaviour anonymously

Where legally required, we obtain your consent before placing non-essential cookies. You can manage your cookie preferences through your browser or our cookie banner.

See our Cookie Policy for full details.

12. Changes to This Policy

We may update this policy from time to time. If significant changes are made, we will notify users via email or platform notification. Continued use of the service implies acceptance of any changes.

Haramayo Ltd
Trading as Knowlio
Registered in England and Wales
Company No: 12410039
Registered Office: Junction, 5 Gastineau Yard, Loughborough SW9 7FA, London, United Kingdom
Email: abdi@knowlio.co
www.knowlio.com